Cancellation & refund policy

Cancelling an order

You can cancel free of charge until we accept your order: call us with your order number. Once we have started preparing it, we can't cancel it, because the food is made fresh for you.

If we cancel

If we cancel or can't fulfil your order, you get a full refund of anything you paid online.

Problems with your food

If something is missing, wrong or not right, call us within 2 hours of receiving the order. We will replace the item or refund it.

How refunds are paid

Online payments are refunded to the original payment method (UPI, card or bank). Banks usually take 5–7 working days to show the refund. Cash-on-delivery orders are refunded by UPI or cash.